Frequently asked questions
What shipping options do you have available?
All deliveries to local Dunsborough area & surrounds, also including Perth CBD & surrounds can be made directly with our own Bay Furniture & Design delivery service. Please contact us for a quote.
Do you ship inter-state ?
Yes, all products can be shipped all over Australia. We have accounts with various freight companies throughout Australia offering the best value in rates to providing a professional and effecient service. Please contact us for a quote.
I would like to order from your website however I live overseas. Do you ship internationally?
Yes, we do ship outside of Australia. Should you wish to place an order with a delivery address outside Australia, we have access to various international freight options. Please contact us directly for a quote.
I need some more information on an item before I purchase it. Can I speak to someone about this?
Yes, we have very helpful staff with a wealth of knowledge on all our products available in store or over the phone. Alternatively you can email firstname.lastname@example.org and someone will reply with the information you require.
Do you custom make & design furniture ?
Yes, we offer you completely Western Australian made, designed and manufactured furniture using only the highest quality, locally sourced timbers, from our network of Artisan craftsman. Our furniture can be customised and handcrafted to suit each individuals' needs. Have a look at our Custom Design page for previous projects. Please contact us directly for a quote & design.
I would like to purchase a gift voucher online. Can I do this?
At this time gift vouchers are only available to purchase and redeem in store. Please contact directly over the phone or alternatively you can email email@example.com to purchase your gift voucher.
Can I return an item?
Yes, we offer an exchange for any unwanted items. If nothing suitable, we will issue a credit voucher, to be used within 12 months.
Does my new furniture require assembly?
We offer an assembly service for all our products delivered locally and in the Perth Metro area. The item would be unwrapped, assembled and all the rubbish removed. Please contact us directly for more information on this service.
What are your care instructions for upholstered furniture?
Plump cushions: Make sure that you plump your cushions regularly. This assists in restoring the loft and proper dimensions of the cushions while maintaining a luxurious and comfortable sofa for years to come. Rotating were possible to maintain the even wear of the fabric and foam.
Avoid direct sunlight: It is important to avoid placing furniture in direct sunlight. Constant exposure to the direct rays of the sun will break down fabric fibres, causing fabric damage and discolouration. This is something to keep in mind when styling your home.
Vacuum regularly: In order to keep furniture clean, it is recommended to vacuum regularly (weekly) using low suction to remove any dust or lint.
Spot cleaning: Treat spills and stains as soon as possible by gently wiping with a damp cloth. Do not scrub as this can alter the fabric's appearance. Please do not wash or iron - professional cleaning is always recommended.
Avoid sharp objects: Take care to prevent sharp objects such as rings, buckles and pets' claws from coming into contact with your furniture, as this may cause snagging or tearing of the fabric.
Fabric protection: Bay Furniture & Design advises that water-based fabric protectants such as Fabric Guard be applied by licensed applicators only. Fabric protectors do not eliminate the need for vacuuming, routine cleaning or proper care. However, they do assist in a quicker and more efficient clean in between professional care. Important: Note that any alteration/treatment voids the warranty of the product. We can arrange fabric protection application for your upholstered products, please contact us for a quote.
What are the care instructions for real leather products?
Regular light surface cleaning of leather furniture is important to prevent daily dust, grime, perspiration and body oils from becoming ingrained and causing surface damage. Obviously, lighter colours may require more attention.
Keep your leather furniture at least 30cm away from any sources of heat. Prolonged exposure to heating vents or radiators will cause your leather to dry out, crack or harden.
Avoid placing your leather furniture in direct sunlight. All materials will fade with time when exposed to the sun’s rays. Semi-Aniline and Aniline leathers are especially sensitive and must not be placed near windows or in the open air.
We recommend you do not allow any pets to come into contact with your leather upholstery as their claws may damage it. Animal saliva and other body fluids are highly aggressive. Also avoid letting buckles, studs, zips and jewellery come into direct contact with the leather surface.
Keep materials such as paint, fly/insect sprays, newspaper ink, nail polish/removers, pen inks, plant food sprays, hair creams & gels, bleach, glue and household cleaners well away from your furniture. If you really do need to use these near your sofa, make sure you cover it first. Avoid all products containing solvents or oils, as they could damage the surface of the leather.
Medications: If leather furniture is used constantly by individuals on some medications, extra care should be taken to protect leather surfaces from direct skin contact as the chemistry in these medications may react with and damage the leather finish. Headrest covers and arm protectors are advisable.
Dust weekly or use the soft brush attachment on your vacuum cleaner. Wipe clean using a soft damp cloth and Leather Soft Cleaner. Leather is particularly suited to people who are allergic to dust. Particles of dust are unable to penetrate leather and can easily be removed.
All leathers last longer when preventive maintenance is carried out. As a general rule, clean your furniture with Leather Soft Cleaner at least every six months to remove dirt as well as the gradual accumulation of body oils and perspiration. We can supply our own range of leather care products in store.
For aniline and pigmented leathers, apply Leather Protection Cream to the surface of the leather to increase resistance to staining and prevent grime build up. Aniline leathers are highly absorbent and may require more frequent cleaning if they are subject to heavy usage. After cleaning, always re-apply Leather Protection Cream to renew the level of protection. Take special care to protect areas subject to heavy use such as armrests, seats and headrests.
DO NOT use care instructions on Nubuck or Suede leathers.
DO NOT use saddle soap, wax polishes or spray polishes. These can dry out the leather or add an unpleasant sticky surface which will attract daily grime.
DO NOT use any product or any method of cleaning not recommended by the manufacturer.
Note: Jeans and other non-colourfast clothing can cause colour or dye transfer which is not covered by guarantee.
I've seen something in store, but I cannot find it online. Why is this?
Our store offers a wide selection of products. Please be aware that some ranges may not be available to view on-line due to the ever changing styles and product ranges. Please contact directly over the phone or alternatively you can email firstname.lastname@example.org and someone will reply with the information you require.