TERMS & CONDITIONS
PRIVACY & SAFETY
Bay Furniture & Design is fully committed to respecting your privacy. In summary, we collect Personal Information including your title, name, contact details (address, phone and fax) and email address and use your Personal Information for purposes including, but not limited to, completing a transaction, making a delivery, dealing with your queries or customer service issues promptly or for product development and research purposes. We only send your Personal Information to third party organizations when we have your consent, need to share it to provide the product or service you have requested, or are required or authorized by law to disclose the information. If you have a concern with any action regarding your personal privacy please contact Bay Furniture & Design to resolve an appropriate course of action.
DELIVERY
Delivery includes unwrapping, assembly of the goods, and removal of packaging. Delivery charges and estimated times will depend on where your product is being delivered. You must ensure the correct delivery address and access details are provided to us, and advise Bay Furniture & Design if goods are to be delivered upstairs or downstairs. We shall use all reasonable endeavours to meet the delivery date on the nominated day; however you agree that Bay Furniture & Design is not and will not be liable for any loss or damage; however it arises, if the products are not delivered by the delivery date. We will telephone your nominated telephone number about 1 hour before delivery will be affected. Products will only be delivered if a person over 18 years and able to accept delivery is at the delivery address. Delivery will require rescheduling and a further delivery charge will be incurred if an appropriate person is not present to accept delivery.
RISK AND TITLE
All risk in Bay Furniture & Design products passes on delivery of the products to the Customer or its nominated Agent or Representative. Title passes on delivery of the products to the customer and receipt by Bay Furniture & Design of full payment by either cash or clearance of funds into our bank account. If for reason we are required to incur legal or other costs in obtaining the payment of all monies to which we are entitled from the Purchaser under this contract then you will pay those legal or other costs to us on demand.
PAYMENTS
We accept Cash, Cheques, Direct Deposits, MasterCard, Visa, and American Express as forms of payment.
BAY FURNITURE & DESIGN WARRANTY & CONSUMER GUARANTEES
Bay Furniture & Design Warranty for its products that have been purchased in Australia. This Warranty is subject to the Australian Competition and Consumer Act 2010 (“Australian Consumer Law”). The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates. The Warranty period commences from the date of sale, and the period of the Warranty varies from item to item. This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes. Unless specified otherwise at the time of purchase.
Exclusions: This Warranty will not apply if:
(1) Repairs to a product are made or attempted by a service provider other than one approved by us
(2) The product has not been used or maintained in accordance with the Manufacturer’s instructions as provided with the product
(3) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure
(4) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories
(5) The product is tampered with in any way
(6) The product’s serial number, as applied by the Manufacturer, has been altered or removed from the product
Consumer guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia, the exclusions and provisions that apply to Bay Furniture & Design Warranty apply to the consumer guarantees.